Dynamics CRM

What is CRM?

CRM stands for Customer Relationship Management System.

CRM systems are typically used by businesses who want to centralise their customer information in one place. A CRM software solution enables this by providing a “single source of the truth” which is invaluable when analysing customer activities such as revenue contribution, cost to service and various other performance metrics.

Why Microsoft Dynamics CRM?

Koorb specialise in delivering Microsoft Dynamics CRM for the SME market.

Microsoft Dynamics CRM business software is designed to provide your people with the right tools to boost their productivity, amplify their impact and effectively equip your organisation for success. With over 23,000 customers and more than 1,400,000 users, you know you are in good company when you choose Microsoft Dynamics CRM.

Industry accolades support the position of Microsoft Dynamics CRM as a leading product.

• Gartner Magic Quadrant for CRM Customer Service Contact Centers
• Gartner Magic Quadrant for Sales Force Automation
• The Forrester Wave™ CRM Suites Customer Service Solutions
• The Forrester Wave™ CRM Suites for Midsized Organizations
• The Forrester Wave™ CRM Suites for Large Organizations
• Ovum CRM Decision Matrix

What are the top 10 reasons to choose Microsoft Dynamics CRM?

1. Leadership by Microsoft, an organisation with a strong balance sheet, consistent growth, a long-term commitment to innovation, and thousands of world-class engineers. Additionally, Microsoft Dynamics CRM has seen impressive momentum in the CRM market and is recognised as a leader in the CRM industry by many third-party experts and analyst firms.
2. Value, Microsoft Dynamics CRM is regarded by many customers and industry analysts as one of the best values in the industry when examining factors  that affect total cost of ownership (TCO)-such as licensing, services, training, deployment, administration, and maintenance.
3. Familiarity, a quick uptake by users is ensured with Microsoft Dynamics CRM being accessed from within Microsoft Outlook. With over 500 million Outlook users worldwide, Microsoft Dynamics CRM is a seamless and natural extension of the functionality they are already comfortable with.
4. Choice of on-premises, on-demand, and partner-hosted solutions based on the same architecture and code base so you can select the best model for your organisation. You can also access Microsoft Dynamics CRM from Outlook, a web browser, or any Internet-enabled mobile device.
5. Cloud, with over $2.3 billion dollars invested by Microsoft to create a world-class cloud infrastructure you can have complete confidence in Microsoft Dynamics CRM Online as an on-demand solution. Run in geo-replicated data centers that are SAS 70 and ISO 27001 compliant and supported by a 99.9% uptime financially backed service level agreement you can have complete confidence in your choice.
6. Flexibility, with point-and-click customisation, role-based forms, declarative design, and powerful developer tools, Microsoft Dynamics CRM can be easily customised to support your changing needs enabling your organisation to react rapidly within today’s ultra-competitive environment.
7. Global world-class support wherever you choose to do business. Microsoft Dynamics CRM is used by customers globally in over 82 countries, is available in over 41 languages, and provides full multi-currency and multi-language support.
8. Insight, Microsoft Dynamics CRM enables your organisation to identify key trends and track key performance metrics with a range of insightful business intelligence capabilities including real-time dashboards, inline data visualisation, flexible reports, and in-depth analytics.
9. Partners, there are thousands of partners in over 82 countries that sell, service, and support Microsoft Dynamics CRM. Additionally, the introduction of the Microsoft Dynamics Marketplace, a cloud-based repository of partner solutions and community insight, helps you increase the relevancy and value of your Microsoft Dynamics CRM implementation.
10. Solutions, maximise your Microsoft Dynamics CRM investment and increase your productivity through the $9 billion spend annually by Microsoft in developing a wide variety of productivity-focused and powerful solutions. Functionality from these solutions is utilised in CRM: Microsoft Office, Microsoft SharePoint® Server, Microsoft Lync™ and Microsoft Dynamics ERP.